Job Description

Requisition #

21-1112

Hours Per Week

40

Location

WI Region-WIHOM

City

Open

State

Wisconsin

Job Description / Requirements

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.

Are you ready to join us?

MAJOR DUTIES & RESPONSIBILITES

  • Oversee the growth of existing employer clients assigned to the Account Executive team
  • Ensure efficient and effective ongoing communication and education with clients, through Strategic Annual Reviews, Quarterly Business Reviews, and Renewal/Open Enrollment initiatives
  • Review customer needs and feedback on our service levels
  • Oversee and support the successful on boarding of new employer clients assigned to the Account Executive team
  • Approve corrective actions suggested for process improvement.
  • Handle difficult client issues when escalated
  • Present HSA services and products in person or through WebEx
  • Attend in person client meetings as necessary.
  • Report on aggregate team data and trends
  • Mentor, coach and encourage career and individual development of team members

EDUCATION, EXPEREINCE & SKILLS

  • Bachelor's degree in related field preferred.
  • 6+ years of experience in a telephone queue environment; previous supervisory experience preferred.
  • Prior experience with employee benefits, TPAs, insurance carriers, and account management preferred
  • Able to interact with external clients C-Suite team and all levels of HSA Bank management.
  • Superior interpersonal, multi-tasking, organizational, leadership and communication skills.
  • Travel is required and requires a valid driver's license with a safe driving record. Longer distance travel via airline is also be required
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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