Job Description

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. 


Are you ready to join us?

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, including user management, support tickets, training, and gathering requirements. We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Analyst, Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes to better support our users.

Key Responsibilities

  • Maintain user and license management including new user setup and deactivation, roles, profiles, permissions, and groups

  • First line for user support tickets

  • Assist business in creation of training materials

  • Participate in system outage on-call support rotation

  • Maintain data cleanliness (duplicates, merges)

  • Assist in data import/export/updates in SFDC using tools such as Data Loader & Excel for data scrubbing, manipulation, and insertion of new records

  • Maintain process and procedure documentation

  • Assist with internal and external project development efforts

  • Collaborate with business on creation of dashboards and reports

  • Identify and leverage subject matter experts and stakeholders to understand the HSA Bank Salesforce system

  • Identify risks and bring to leadership

  • Build and maintain a trusting and safe environment

Skills & Experience

Required:

  • Certified Salesforce Administrator

  • Salesforce product knowledge and at least two years hands-on administration experience with Sales and Service Cloud

  • Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)

  • Experience with Salesforce dashboards and reports

  • A proactive attitude to platform enhancements

  • A desire to learn best practices

  • Available and responsive to questions

  • Excellent relationship-building skills and ability to liaise within team

  • Gathering requirements and collaborating with senior team members on technical solutions

  • Maintaining training and procedure documentation

  • Demonstrates enthusiasm towards continued professional development

Desirable:

  • Bachelor’s/Postgraduate degree, or professional qualification

  • Prior hands-on experience with integrating IVR/Phone solutions in Salesforce

  • Experience prototyping AI solutions within Salesforce

  • Active in the Salesforce community

The estimated salary range for this position is $85,000.00 to $105,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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