Assoc, Memb Svcs Delivery Svcs

Job Summary:

To provide world-class customer service to our accountholders through performance of functions encompassing processing of customer communications and incoming and outgoing mail.  Maintain compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals and demonstrate operational excellence.  Proven proficiency in all major skill sets.  Demonstrate self-motivation, flexibility, problem solving and decision-making skills.  

Key responsibilities for the role:  

• Process customer communications and incoming and outgoing mail in a responsible, timely and accurate manner   

• Process printing and mailing requests from internal customers and assist with more complex printing and mailing requests  

• Participate in project testing or as subject matter expert as required  

• Assist in training new HSA Delivery Services employees  

• Assist in updating department procedures  

• Prioritize and perform multiple tasks at the same time  

• Take ownership of escalated issues and report systems or policy issues to appropriate parties.  

• Act as an advocate for the customer by submitting feedback through appropriate channels.  

• Consistently meet/exceed all customer service standards  

• Model behavior consistent with HSA Bank customer service standards, policies and procedures.  

• Other duties as assigned by Supervisor/Manager  

Ke skills/experience qualifications for the role: 

• High school diploma or GED required. 

• Continuing education in Business or Finance desired.  

• 2 years’ experience in an office clerical function, in a financial or healthcare setting and/or mailroom preferred.  

• Proficient in Microsoft Office, specifically Excel and Word 

• Strong customer service skills  

• Strong interpersonal skills  

• Excellent verbal and written communication skills   

• Ability to maintain the strictest confidentiality of company and customer information.   

• Ability to effectively multi-task  

• Excellent organizational skills with attention to detail  

• Ability to work with a diverse work force and customer base  

• Demonstrate flexibility and adaptability.  

• Handle day-to-day challenges confidently, and willing to adjust to multiple demands, shifting priorities, and rapid change.  

• Strong commitment to achieving personal growth and success  

The estimated salary range for this position is $19.00USD to $21.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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