Job Description

Requisition #

19-1464

Hours Per Week

40

Location

1515 N Rivercenter Dr-WI501

City

Milwaukee

State

Wisconsin

Job Description / Requirements

Implementation Manager-- HSA Bank
Since 1997, HSA Bank has been showing our members the way to a healthy financial future through technology and innovation that simplifies the health account experience. We take great pride in remaining true to our Wisconsin roots and are looking for customer-focused employees to be part of our growth at our corporate headquarters in Sheboygan, Wis., and our growing office in downtown Milwaukee, Wis.
In 2015, HSA Bank became the nation's largest provider of Health Savings Accounts (HSAs) with nearly $5 billion in assets under administration. HSA Bank delivers industry-leading Consumer-Directed Healthcare (CDH) products such as HSAs, Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Commuter Benefits to 2 million members across the United States.
 
Position Summary:
To lead a team of implementation managers through the client onboarding and implementation of CDH Products. Engagements may include new client implementations, changes in existing client configurations, file feed set up, and transfers.
 
Responsibilities
* Lead and grow a team of Implementation Managers that own client onboarding across HSA Bank book of business.
* Drive operational excellence for the implementation management function.
* Lead from the front and provide hands-on management and oversight for your teams and client implementations.
* Ensure team members are knowledgeable of HSA Bank's product portfolio, trained on all HSA Bank processes and procedures, and prepared to perform at the appropriate level.
* Maintain full accountability for the administrative functions including setting team goals as aligned with targets established by the leadership team; and developing and managing procedures, policies for effective implementation delivery and cost containment.
* Monitor, assess and control the team's operational performance.
* Allocate assignments to best utilize resources, meet department and client objectives, and deliver high quality service across the implementation book of business.
* Serves as a point person for others to lend expertise and provide project and technical advice based on experience and specialized knowledge respective to a particular operational function.
* Provide support for escalated technical, operational or client issues.
* Assist team members with their approach to projects, analysis and technical issues.
* Mentor and coach team members to align with their individual goals and desired career path.
* Facilitates team meetings and delegates responsibilities to other team members as well as keeping the team focused on tasks and timelines/deadlines.
* Generate innovative creative solutions to work situations, organizational problems and opportunities
* Build and maintain reporting and operational management for client implementations and team capacity planning.
 

Qualifications
* Experience managing an implementation team, including recruiting, training, staffing, and performance management for diverse staff
* Proven, hands-on experience successfully onboarding and or implementing clients in complex, data rich environments; strong preference for experience in CDH Products
* Excellent people management skills with the ability to lead collaboration across functions and organizations
* Innovation-generates creative solutions to work situations, organizational problems, and opportunities
* Innovation -
* Ability to make tough decisions, to change and adapt quickly, while remaining focused on clients
* Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations
* Strong operational management, project management, consulting, and process improvement skills
* Strong communication/presentation and negotiation skills
* Able to travel between Sheboygan and Milwaukee Offices
* Bachelor's degree preferred

Application Instructions

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