Job Description

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. 


Are you ready to join us?

Manager, Implementation Lead

Position Summary:
As a Manager Lead on the Implementation team, you’ll be providing world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction. This is an individual contributor role that must serve as a mentor and help to onboard new colleagues. This role will also play a critical role in supporting new partnerships and integrations to ensure the implementation team has education and training needed to support these critical additions to the business.

Responsibilities

  • Manage high-profile, complex partner clients through successful implementation including various complex integration components such as file sharing, file mapping and other components that will leverage the Professional Services Team.
  • Demonstrate and present how our CDH products will function within the chosen plan design/configuration.  Has a strong command of all product offerings, including complex integration components.
  • Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution. Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.
  • Develop and conduct new hire onboarding, training, mentoring
  • Acts as a SME for an assigned pillar partner responsible for driving process improvement within the pillar both internally and externally.
  • Engage in extensive process improvement work throughout the year not only within the implementation team but for projects across the organization
  • Completes file testing for specific file types and owns communication for all file testing throughout the course of the implementation.
  • Participates in pre-sales discussions, RFPs and finalist meetings to ensure potential new business is supported

Qualifications

  • 7+ years’ experience in healthcare operations and/or implementation
  • High School Diploma required; Bachelor's degree preferred.
  • Excellent interpersonal, negotiation, and relationship-building skills. 
  • Proven track record of leading large-scale process improvement projects resulting in increased efficiency, repeatability for other clients, etc.
  • Exceptional verbal and written communication skills. 
  • Experience in project management.
  • Strong problem-solving skills.
  • Self-starter with a strong sense of ownership
  • "No task is too small" attitude, with a passion for service excellence and an eagerness to learn.

Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.

The estimated salary range for this position is $78,339.06USD to $95,747.70USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

 

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

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