Job Description

Requisition #

19-1415

Hours Per Week

40

Location

605 N 8th St. STE 320-WI101

City

Sheboygan

State

Wisconsin

Job Description / Requirements

Basic Function:

To provide world-class customer service to our accountholders through performance and oversight of complex operations functions encompassing business partner maintenance. Maintain compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals, and demonstrate operational excellence. Proven proficiency in all major skill sets. Demonstrated self-motivation, flexibility, problem solving and decision making skills.

Responsibilities:

  • Process business partner/group setup in a responsible, timely and accurate manner.
  • Assist other areas of the bank in researching and resolving issues
  • Participate in researching and resolving critical incidents
  • Perform business partner outreach through the appropriate channels to resolve issues.
  • Communicate, carry out and reinforce changes in operational policies and procedures.
  • Assist in training of new coordinators.
  • Prioritize and perform multiple tasks at the same time.
  • Take ownership of escalated issues and report systems or policy issues to appropriate parties.
  • Act as an advocate for the customer by submitting feedback through appropriate channels.
  • Consistently meet/exceed all customer service standards.
  • Model behavior consistent with Operations customer service standards, policies and procedures.
  • Review, update and/or create new operational procedures as needed.
  • Other duties as assigned by Supervisor/Manager
Work Hours
  • Standard 40 Hours, 8 hours per day, Monday to Friday
  • Annual PTO "blackout" periods will apply during peak processing times 

Education:

  • High School / GED required
  • Continuing education in Business or Finance desired

 

Experience:

  • 2 years of experience in data entry and analysis, in a financial or healthcare setting preferred
  • Experience with business partner/group maintenance desired
  • Proficient in Microsoft Office Suite
  • Proficient in 10-key

 

Job Skills / Knowledge:

  • Strong customer service skills
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Possesses the ability to maintain the strictest confidentiality of company and customer information.
  • Ability to effectively multi-task
  • Excellent organizational skills with attention to detail
  • Ability to work with a diverse work force and customer base
  • Demonstrates flexibility and adaptability. Handles day-to-day cyurkyurkhallenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
  • Ability to effectively and efficiently use a variety of technologies and software programs
  • Strong commitment to achieving personal growth and success
  • Ability to travel between HSA Bank Locations

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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