Job Description

Date Active

Oct 6, 2021 11:26:44 AM

Requisition #

21-1479

Hours Per Week

40

Location

605 N 8th St. STE 320-WI101

City

Sheboygan

State

Wisconsin

Job Description / Requirements

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.

 

Are you ready to join us?

 

 

Responsibilities:

  • Process business partner/group setup maintenance in a responsible, timely and accurate manner.
  • Assist other areas of the bank in researching and resolving issues
  • Participate in researching and resolving critical incidents
  • Perform business partner outreach through the appropriate channels to resolve issues.
  • Communicate, carry out and reinforce changes in operational policies and procedures.
  • Prioritize and perform multiple tasks at the same time.
  • Take ownership of escalated issues and report systems or policy issues to appropriate parties.
  • Act as an advocate for the customer by submitting feedback through appropriate channels.
  • Consistently meet/exceed all customer service standards.
  • Model behavior consistent with Operations customer service standards, policies and procedures.
  • Review, update and/or create new operational procedures as needed.
  • Other duties as assigned by Supervisor/Manager.

 

 

 

Work Hours:

  • Standard 40 Hours, 8 hours per day, Monday to Friday
  • Overtime Shifts to 5pm (later during peak season)
  • Annual PTO “blackout” periods will apply during peak processing times from November to the end of January and again in mid-April. 

 

 

REQUIREMENTS:                                                                                                                                                             

 

Education:

  • High School / GED required
  • Continuing education in Business or Finance desired

 

Experience:

·       2  years of experience in data entry and analysis, in a financial or healthcare setting preferred

·       Experience with business partner/group  maintenance desired

  • Proficient in Microsoft Office Suite
  • Proficient in 10-key

 

Job Skills / Knowledge:

  • Strong customer service skills
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Possesses the ability to maintain the strictest confidentiality of company and customer information.
  • Ability to effectively multi-task
  • Excellent organizational skills with attention to detail
  • Ability to work with a diverse work force and customer base
  • Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple  demands, shifting priorities, and rapid change.
  • Ability to effectively and efficiently use a variety of technologies and software programs
  • Strong commitment to achieving personal growth and success
  • Ability to travel between HSA Bank Locations

 

 

 

 

 

#LI-MM2

 

#ZR

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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