Senior Associate, Employer Services & Onboarding

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. 

Are you ready to join us?

Job Summary:

As a Senior Associate on the Onboarding and Employer Services team, you’ll be providing world-class customer service to our accountholders through performance and oversight of complex operations functions encompassing business partner maintenance. This is an individual contributor role that must serve as a mentor and help to onboard new colleagues.

Job Responsibilities:

• Complete system setup of new and renewing employer groups along with other data entry tasks associated with employer onboarding.

• Accurately and efficiently complete maintenance on existing employer groups within operating system, along with other data entry tasks associated with employer maintenance.

• Review, update and/or create new operational procedures as needed.

• Conduct new hire onboarding, training, mentoring.

• Participate in researching and resolving critical incidents.

• Perform business partner outreach through the appropriate channels to resolve issues.

• Communicate, carry out and reinforce changes in operational policies and procedures.

• Meet or exceed quality, efficiency, and productivity expectations.

• Identify and escalate issues as they occur and work with leadership to drive recovery efforts.

Qualifications, Education, & Skills:

• 3+ years of experience in data entry and analysis, in a financial or healthcare setting preferred.

• Experience with business partner/group maintenance desired.

• High School Diploma required.

• Excellent interpersonal, negotiation, and relationship-building skills.

• Exceptional verbal and written communication skills.

• Strong problem-solving skills.

• Self-starter with a strong sense of ownership

• "No task is too small" attitude, with a passion for service excellence and an eagerness to learn.

The estimated salary range for this position is $23.00USD to $24.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.