Senior Relationship Manager -REMOTE Chicago, IL Region
Hours Per Week40
Location1515 N Rivercenter Dr-WI501
Job Description / Requirements
HSA Bank is a trusted leader in consumer-directed healthcare (CDH), focusing on Health Savings Accounts (HSAs) for over two decades and serving as both the bank and administrator. Discover how we can support your benefits strategy with our comprehensive account-based health benefit solutions that include HSAs, Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Commuter Benefits. With a reputation for outstanding service and thought leadership in the CDH space, we offer one platform and one portal for all of our members. HSA Bank inspires nearly 2.5 million members and more than 35,000 employer groups to own their health by making it easy to access, understand, and afford healthcare. As of December 31, 2017, HSA Bank had $6.3 billion in total footings comprising $5 billion in deposit balances and $1.3 billion in assets under administration through linked investment accounts. HSA Bank is a division of Webster Bank, N.A., Member FDIC.
***This is a REMOTE position located in the Chicago, IL area
This position is responsible for managing all facets of HSA Bank's relationships with key strategic Partners. These Partners include health insurance carriers, TPAs, aggregators and other entities who are promoting HSA Bank's products. The incumbent will work independently while engaging the VP, Strategic Partnerships, Account Executives, Partner Services, Sales and other areas of the Bank to develop strategic plans and initiatives to increase accounts, deposits, revenue, persistency and relationship satisfaction. The incumbent will carry out these duties by working with the Partner's senior leadership , field personnel, operations, IT, Legal and other areas to recommend and seek consensus on strategies and activities that will drive revenue growth and Partner satisfaction. This position will be responsible for engaging the right personnel at the Bank and Partner to resolve issues that arise. The incumbent will take a lead role in onboarding new Strategic Partners, while ensuring an orderly implementation of the Partner's clients. As a Sr. Relationship Manager, it is expected that this person will have approximately 6+ years of spending account or health industry experience and will serve as a mentor to the other Relationship Managers.
- Independently create strategic plan that helps Partner meet its objectives while increasing HSA Bank revenue, market share, partner satisfaction, HSA adoption, client and accountholder education along with other drivers of success. Obtain consensus from partner to implement this plan.
- Identify and maintain frequent and consistent contact with Partner executives, key decision makers, influencers, Account Executives, Client Managers and other roles within the Partner who are responsible for driving partner new business. The nature of these contacts is to provide compelling reasons for recommending HSA Bank products, industry insight, Partner specific insight, best practices, and other information that will lead to HSA Bank being the preferred administrator.
- Monitor all RFP activity in order to provide insight and assistance in getting the RFP to Closed/Won status.
- Monitor implementation of the Partners' key employer clients and engage implementation leadership as needed.
- Conduct an in-person annual review, quarterly business review and monthly updates that include Partner KPIs, key activities, challenges, opportunities, status of key initiatives, and market trends in order to meet the stated objectives.
- Discerns our customers' business processes, develops a contact network within the Partner, identifies and builds strong relationships with the key decision makers and tracks their organizational changes
- Drives efforts to effectively source and gain feedback on our service levels; recognizes client issues and initiates resolutions while working with internal parties for corrective action and management for process improvements
- Monitors and reports on account growth progress against the plan
- Effectively trains bank members on Partners and large groups to expand bank-wide knowledge
- Supports, mentors, and educates team and bank members with knowledge required to orchestrate successful handoffs throughout and upon the completion of the on-boarding
- Responds in a professional and timely manner to all email and phone correspondence
- Attends Request For Proposal (RFP) finalist presentations if requested by the potential new business partner
- Ability to develop and execute growth activities with limited feedback and direction from others
- Mentor other team members (RM) with developing and executing growth activities
- May participate in Open Enrollment meetings by answering questions and presenting the HSA Bank value and website functionality.
- Achieve Partner account, deposit and revenue growth goals.
- This role in the Consultant channel will schedule and facilitate training sessions with the Consultant offices and coordinate meeting logistics with HSA Bank sales personnel
- Maintains all interactions, Partner contacts, Partner characteristics, opportunities and other information as requested in Salesforce.
- Manages travel and expense budget
- BS preferred -- Marketing, Communications, or related Business degree. Related experience considered in lieu of degree
- 5 -- 8 years of related experience
Job Skills / Knowledge:
- Prior experience in relationship/account management and/or benefit consulting
- Prior experience in the insurance industry and implementing technical solutions
- All-inclusive understanding of current technological offerings, as well as internal and external tools and services provided
- Significant knowledge and understanding of market trends within the assigned partner industry and market segment
- Ability to work in a fast paced environment with proficient multi-tasking skills
- Strong Leadership skills required
- Proficient with a variety of computer software (e.g. MS Office , Salesforce)
- Travel is required, including overnight stays.
- Ability to think strategically and present to C-Suite and Sr. Leaders in a persuasive manner
- Ability to present in front of audiences ranging from 1-30+ people
- Related industry designations preferred
Physical Demands & Working Conditions: List requirements not found in a typical office environment which includes sitting, standing, computer use, lifting up to ten pounds, using office equipment, speaking on a telephone, and serving customers. Examples of non-typical environment include business travel, driving a car, non-standard business hours, on-call duties, lifting more than ten pounds, testifying in regulatory matters, working in extreme weather conditions, etc. Travel is required and requires a valid driver's license with a safe driving record. Longer distance travel via airline will also be required.